In most companies, the status of an incident is set to ____ when a level one or two analyst delivers a solution.
A)resolved
B)closed
C)pending
D)done

Question

Quizplus · Accepted Answer

When a level one or two analyst delivers a solution, the status of an incident is typically set to "resolved." This indicates that a solution has been provided, but it might still need to be confirmed by the user or requester before the incident can be considered "closed."

In Most Companies, the Status of an Incident Is Set