How well services meet customer expectations is called ____.
A) effectiveness
B) efficiency
C) quality
D) customer satisfaction
Correct Answer:
Verified
Q35: Items such as incident type, channel used
Q36: Items such as the person or group
Q37: In most companies, the status of an
Q38: A measure of the time and effort
Q39: How completely and accurately services are delivered
Q41: _ provide the information to understand customer
Q42: _ provide the information that the service
Q43: Cost per contact typically _ when contacts
Q44: Which is true about Service Level Agreements
Q45: Who typically negotiates service level agreements?
A)senior IT
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