Cost per contact typically ____ when contacts are escalated to more highly specialized resources.
A)decreases
B)stays the same
C)increases
D)It depends on the type of contact.

Question

Quizplus · Accepted Answer

Cost per contact typically increases when contacts are escalated to more highly specialized resources because these resources often have higher salaries and require more training.

Cost Per Contact Typically ____ When Contacts Are Escalated to More