____ provide the information that the service desk needs in order to know whether they are continually improving.
A) Service desk goals
B) Service level objectives
C) Service level agreements
D) Service desk agreements
Correct Answer:
Verified
Q37: In most companies, the status of an
Q38: A measure of the time and effort
Q39: How completely and accurately services are delivered
Q40: How well services meet customer expectations is
Q41: _ provide the information to understand customer
Q43: Cost per contact typically _ when contacts
Q44: Which is true about Service Level Agreements
Q45: Who typically negotiates service level agreements?
A)senior IT
Q46: According to the Help Desk Institute, about
Q47: _ is the average number of minutes
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