____ provide the information to understand customer expectations.
A)Service desk goals
B)Service level objectives
C)Service level agreements
D)Service desk objectives

Question

Quizplus · Accepted Answer

Service Level Agreements (SLAs) are formal agreements between service providers and their customers that define the services to be delivered, the expected service levels, and the metrics by which services are measured. They provide a clear understanding of customer expectations regarding the service performance and quality.

____ Provide the Information to Understand Customer Expectations