Which is true when choosing a location for a service desk?
A)Typically, service desks are not located near level two and level three support groups, as the service desk analysts will not learn to solve incidents on their own and will distract the level two and level three groups.
B)It is accepted best practice to locate a service desk near level three support groups, but it is not a best practice to locate a service desk near a level two group. Service desks need to learn to be independent.
C)In an internal service desk setting, it is not wise to locate the service desk near the customers as the customers will not follow proper procedures for contacting the service desk, and they will hinder the service desk's ability to resolve issues.
D)Service desks may be located near a training department to recognize the need for ongoing education or in an area where operations can continue in the event of an emergency.

Question

Quizplus · Accepted Answer

Locating a service desk near a training department can facilitate ongoing education for service desk staff, and positioning it in an area where operations can continue during emergencies ensures business continuity. This approach does not directly interfere with the independence of the service desk or its interactions with different levels of support or customers, but rather focuses on enhancing its capabilities and resilience.

Which Is True When Choosing a Location for a Service