True service desk experts take the time and energy to continually update and improve their knowledge and skills.
Correct Answer:
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Q23: Customer service is only a stressful profession
Q24: In order to reduce stress and the
Q25: The most effective analysts avoid asking for
Q26: Some service desk managers recommend that analysts
Q27: Drinking plenty of water increases analysts' energy
Q29: Which is true?
A)Large service desks are typically
Q30: Which influences the service desk's location?
A)the need
Q31: Which influences the service desk's physical layout?
A)the
Q32: Which type of service desk is most
Q33: Which is true when choosing a location
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