Which is typically true about medium service desks?
A)They use the same type of layout as small service desks, as they usually start as small service desks.
B)They are not usually large enough to justify the expense of communication tools such as whiteboards, reader boards, or network monitors.
C)The service desk manager resides in the service desk area and handles incidents and services requests just as the analysts do.
D)They often benefit from common areas, such as a lab or meeting area for meetings, training, or testing.

Question

Quizplus · Accepted Answer

Medium service desks often expand in terms of roles, responsibilities, and the complexity of the issues they handle. As they grow, the need for spaces like labs or meeting areas becomes more pronounced to facilitate meetings, training sessions, or testing environments, which are essential for the efficient operation and continuous improvement of the service desk. This helps in managing the increased workload and complexity of tasks more effectively.

Which Is Typically True About Medium Service Desks