In order to be successful in delivering support to customers, it is important that the service desk develops processes and techniques that are easy and convenient for the service desk to follow and cost effective, and then ensure that the customer conforms to those processes.

Question

Quizplus · Accepted Answer

While cost-effectiveness and convenience for the service desk are important, the primary focus should be on meeting the needs and preferences of the customers. Processes and techniques should be developed with the customer's convenience and satisfaction in mind, ensuring they are user-friendly and accessible to the customers.

In Order to Be Successful in Delivering Support to Customers