The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service.By enforcing its norms for exceptional customer service,Nordstrom is seeking
A)to clarify role expectations.
B)to emphasize the organization's important values and identity.
C)to create cohesiveness.
D)to help the group survive.
E)to help individuals avoid embarrassing situations.

Question

Quizplus · Accepted Answer

Nordstrom's emphasis on exceptional customer service is an effort to emphasize the organization's important values and identity. The company is known for providing excellent customer service and this has become a core part of its brand and reputation.

The Nordstrom Department Store Chain Emphasizes the Great Lengths to Which