To identify improvements in a BPI, the analyst should perform duration analysis, activity-based costing, and informal benchmarking.

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These are all common techniques used to identify areas for improvement in a business process. Duration analysis helps identify bottlenecks and delays in the process, activity-based costing helps identify areas for cost reduction, and informal benchmarking allows the analyst to compare their process to others in the same industry and identify areas where they can improve.

To Identify Improvements in a BPI, the Analyst Should Perform