Rather than attempting to teach the users all the features of the system, training should instead focus on the much smaller set of activities that users perform on a regular basis and ensure that users are truly expert in those.

Question

Quizplus · Accepted Answer

This approach is known as task-based training and has been found to be more effective in improving user proficiency and productivity. By focusing on the key tasks and workflows that users perform frequently, they can become experts in those areas and eventually explore and learn additional features as needed.

Rather Than Attempting to Teach the Users All the Features