Question 1

The operations group takes care of system maintenance.

Accepted Answer

The answer of The operations group takes care of system...

Question 2

The training delivery method that is most appropriate for a new Executive Information System would be one-on-one training.

Accepted Answer

One-on-one training would be the most appropriate method for training on a new Executive Information System as it allows for personalized attention and tailored training based on the individual's needs and skill level. This would be especially crucial for an executive who likely has a busy schedule and specific requirements for how the system will be utilized.

Question 3

Of the potential adopters 40% to 60% are reluctant.

Accepted Answer

The statement says that 40% to 60% of potential adopters are reluctant, indicating that there is a significant percentage of people who are hesitant about adopting. Therefore, option A is correct.

Question 4

People assigned to a help desk have very broad computer skills and are able to respond to a wide range of problems.

Accepted Answer

Help desk personnel are trained and skilled in troubleshooting and problem-solving across a broad range of computer-related issues. They must have a comprehensive understanding of hardware, software, network configurations, and end-user support techniques. This enables them to respond to a wide variety of requests for assistance and provide effective solutions to resolve computer problems.

Question 5

The most common source of a change request is from the operations group that identifies bugs in the system.

Accepted Answer

The operations group often identifies bugs in the system, which then leads to a change request. However, change requests can also come from other sources such as business stakeholders who have new requirements, technology changes, or regulatory compliance updates.

Question 6

The most commonly used approach to delivering training for a new system is computer-based training.

Accepted Answer

The most commonly used approach can vary depending on the organization and context, but instructor-led training is still widely used alongside computer-based training.

Question 7

New programmers and systems analysts are typically assigned to work on complex new development projects.

Accepted Answer

New programmers and systems analysts are typically assigned to work on smaller and less complex tasks to gain experience before moving on to larger projects.

Question 8

There are two basic strategies to motivating adoption: informational and political. Both strategies are often used simultaneously.

Accepted Answer

The answer of There are two basic strategies to motivating...

Question 9

Institutionalization refers to establishing formal post implementation deliverables for all projects.

Accepted Answer

Institutionalization refers to the process of embedding practices, norms, and values into an organization to ensure longevity and sustainability, not just establishing formal post-implementation deliverables for projects.

Question 10

Rather than attempting to teach the users all the features of the system, training should instead focus on the much smaller set of activities that users perform on a regular basis and ensure that users are truly expert in those.

Accepted Answer

This approach is known as task-based training and has been found to be more effective in improving user proficiency and productivity. By focusing on the key tasks and workflows that users perform frequently, they can become experts in those areas and eventually explore and learn additional features as needed.

Question 11

Presentations outlining the costs and benefits of the new system do not motivate potential adopters to use the new system, and should not be used as a motivating factor.

Accepted Answer

Presentations outlining the costs and benefits of a new system can effectively motivate potential adopters by providing them with clear, tangible reasons for how the new system could improve their operations or solve existing problems, thereby serving as a strong motivating factor.

Question 12

The three key post implementation activities are system support, system maintenance, and project assessment.

Accepted Answer

These three activities are commonly identified as important post implementation activities that ensure the success and sustainability of a system. System support involves providing technical assistance and user training to ensure the system is functioning properly. System maintenance involves regularly updating and upgrading the system to meet changing requirements and fix bugs or issues. Project assessment involves evaluating the effectiveness of the system and the project as a whole to identify areas for improvement in future projects.

Question 13

System review attempts to understand whether the implementation of the system resulted in the costs and benefits identified during project initiation.

Accepted Answer

System review is a process of evaluating the outcomes of the implemented system against the expectations identified during the project initiation. It helps to measure the success of the system implementation and provides insights on whether the implementation resulted in the expected costs and benefits. Therefore, the statement is true.

Question 14

When selecting a training method the analyst should consider the cost to develop the training program, the cost to deliver the training program, the reach, and the impact.

Accepted Answer

The statement is true. When selecting a training method, it is important for the analyst to consider factors such as the cost to develop the program, the cost to deliver the program, the extent to which the training can reach the target audience, and the potential impact of the training on the organization or the individuals. These factors can help the analyst choose the most appropriate training method for the organization's needs and resources.

Question 15

Training should focus on everything the new system can do.

Accepted Answer

Training should focus on the most relevant features and tasks that the users will need to perform in their roles, rather than everything the new system can do, to ensure efficiency and effectiveness.

Question 16

The highest proportion of potential adopters of a significant organization change will be reluctant adopters.

Accepted Answer

This statement is often true, as the majority of people tend to be resistant to change and may require more time or convincing before they are willing to adopt a significant organizational change. However, it is not always the case and can depend on various factors such as the nature of the change, the communication and training provided, and the culture of the organization.

Question 17

Enhancements suggested by users to make the system easier to use are given higher priority than bug fixes.

Accepted Answer

Prioritizing enhancements over bug fixes depends on the specific context and priorities of the project. Bug fixes often take precedence to ensure the system's stability and reliability before adding new features.

Question 18

Helping the users to use the system after installation is called system maintenance.

Accepted Answer

Helping the users to use the system after installation is typically referred to as user support or training, not system maintenance. System maintenance usually involves activities like updates, bug fixes, and performance improvements.

Question 19

The operations group takes care of system support.

Accepted Answer

The operations group is responsible for managing and maintaining the computer systems and infrastructure, providing technical support, and ensuring all systems are functioning properly.

Question 20

The project team review focuses on the way in which the project team carried out the project activities.

Accepted Answer

The project team review is a structured evaluation process that focuses on the performance of the project team in implementing project activities. It assesses team dynamics, communication, decision-making, and problem-solving capabilities to identify areas for improvement and to optimize team performance. Therefore, A is the correct answer.

Quiz 13: Installation and Operations