Tech A says that when diagnosing a transmission problem, it is important to first verify the customer concern by taking the vehicle on a road test if possible. Tech B says that you should check for TSBs during the diagnostic process. Who is correct?
A) Tech A only
B) Tech B only
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Both Tech A and Tech B are correct. Verifying the customer concern through a road test helps in understanding the issue firsthand, and checking for Technical Service Bulletins (TSBs) can provide information on known issues and solutions.

Tech a Says That When Diagnosing a Transmission Problem, It