All of the Following Statements with Respect to the 3

All of the following statements with respect to the 3 Cs are true except:

A) Customer concern is documented on the repair order prior to the technician receiving the vehicle.
B) The second C in the 3 Cs refers to the cause of the customer's concern.
C) Technicians should note safety issues and maintenance items on the repair order.
D) Additional service recommendations should never be documented on the repair order.