The repair order is the technician's main point of contact with the customer. So it is critical that the customer service staff get an accurate, complete, and yet concise record of the customer's concern(s) along with any information and details about the concern.

Question

Quizplus · Accepted Answer

The repair order serves as a communication tool between the customer and the technician, ensuring that the customer's concerns are accurately and comprehensively conveyed for effective service.

The Repair Order Is the Technician's Main Point of Contact