Tech A says that additional service recommendations should be documented on the repair order. Tech B says technicians are obligated to make the customer aware of safety concerns that require attention. Who is correct?
A) Tech A only
B) Tech B only
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Both Tech A and Tech B are correct. Tech A is right because documenting additional service recommendations on the repair order ensures transparency and keeps a record for future reference. Tech B is correct because technicians have a responsibility to inform customers about safety concerns to ensure their safety and maintain trust.

Tech a Says That Additional Service Recommendations Should Be Documented