In the airline industry, frequent flyer programs, ticket kiosks, and e-ticketing are all examples of capabilities that are __________ but no longer __________.
A) rare; valuable
B) valuable; rare
C) socially complex; rare
D) valuable; causally ambiguous

Question

Quizplus · Accepted Answer

These capabilities are valuable because they enhance customer experience and operational efficiency, but they are no longer rare as they have become standard practices in the airline industry.

In the Airline Industry, Frequent Flyer Programs, Ticket Kiosks, and E-Ticketing