In the Case of Quality in the Small Things, the front staff did not meet their responsibility for quality service. The administration should _____.
A) provide an orientation
B) create standards for quality
C) investigate the root cause
D) decrease the bonuses

Question

Quizplus · Accepted Answer

Investigating the root cause will help identify why the front staff did not meet their responsibility, allowing for targeted improvements.

In the Case of Quality in the Small Things, the Front