
An insurance adjuster is highly experienced but lacks confidence in her abilities, particularly on new assignments. She seems to believe that any new accomplishments are due more to luck than her own expertise. Moreover, her work involves interacting with clients who are sometimes aggressive or hostile. This is a stressful situation to most insurance adjusters, including this employee.
Use path-goal theory to identify the best leadership style(s) that this employee's immediate supervisor should use to improve her effectiveness as an insurance adjuster.
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