ABC Corp. selected employees from across the organization to find new ways to serve customers. The team operated independently of the main organization and experimented with new service delivery approaches. This team is most similar to:
A)the action research approach to organizational change.
B)a parallel learning structure.
C)the appreciative inquiry approach to organizational change.
D)the process of creating an urgency to change.
E)the process of diffusing organizational change.

Question

Quizplus · Accepted Answer

The team selected by ABC Corp. is operating independently and experimenting with new approaches, which is similar to a parallel learning structure. This type of structure involves creating a separate team or department to test and develop new ideas distinct from the main organization to enhance the learning process. In this way, the team can make mistakes and try new things without affecting the day-to-day operations of the larger organization. It is a common approach to experimentation and innovation in organizations.

ABC Corp Selected Employees from Across the Organization to Find New