A fundraiser is expected to be very pleasant to all of the donors, even the rude and demanding ones, so that they will continue to give to the university. This is an example of which type of emotion?
A) emotional labor
B) emotion work
C) emotion with work
D) emotion at work

Question

Quizplus · Accepted Answer

Emotional labor refers to the process of managing feelings and expressions to fulfill the emotional requirements of a job. In this case, the fundraiser's job requires them to be pleasant to donors regardless of the donors' behavior, which is a classic example of emotional labor.

A Fundraiser Is Expected to Be Very Pleasant to All