Loyalty of patients was found to be highly correlated to two key attributes:
A) assurance and responsiveness
B) responsiveness and tangibles
C) tangibles and reliability
D) reliability and assurance
Correct Answer:
Verified
Q3: With the increasing transparency by health care
Q4: The key to having a good service
Q5: Which of the following is a dimension
Q6: In developing loyalty, it has been found
Q7: When employees are knowledgeable and courteous, this
Q9: When a service declines in its life
Q10: Program modifications can be accomplished by one
Q11: Quality has two dimensions:
A) perceptual and absolute
B)
Q12: Which if the following is not a
Q13: The total accumulated value or worth of
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