James Frank has been put in charge of all the activities involved in receiving and approving orders, shipping the goods on time, and collecting payment. Mr. Frank's task is best described as part of the ________.
A) market-sensing process
B) new-offering realization process
C) customer acquisition process
D) customer relationship management process
E) fulfillment management process

Question

Quizplus · Accepted Answer

Mr. Frank's task involves receiving and approving orders, shipping goods, and collecting payment, which are all part of the fulfillment management process.

James Frank Has Been Put in Charge of All the Activities