Managers who believe the customer is the company's only true "profit centre" consider the traditional organization chart to be obsolete.

Question

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Managers who prioritize the customer's satisfaction above all else view the traditional organization chart as outdated because it focuses on hierarchy rather than the needs of the customer. They believe that everyone in the company should be working towards creating value for the customer, rather than just those in sales or customer service roles.

Managers Who Believe the Customer Is the Company's Only True