Which of the following is not one of the ways salespeople can convert new customers into highly committed lifetime customers.
A) Building goodwill by continually adding value to the product or service through appropriate follow-up.
B) Handling complaints in a timely and thoughtful manner.
C) Processing requests for rush deliveries willingly and assuring the customer that the salesperson will do everything possible to make that request happen.
D) Make sure to discount the price of the product as much as possible without realizing and net loss.
E) All of the above are correct.

Question

Quizplus · Accepted Answer

Discounting the price of the product as much as possible without realizing a net loss may attract customers initially, but it is not a sustainable way to convert them into highly committed lifetime customers. Building goodwill, handling complaints, and providing excellent customer service are more effective ways to achieve this goal.

Which of the Following Is Not One of the Ways