A salesperson should take responsibility for problems anyone in the selling organization has caused the buyer.
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Q65: The first step in the complaint handling
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Q67: An open communication line is critical if
Q68: Whenever possible, the salesperson should avoid letting
Q69: For the relational salesperson, it's safe to
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Q72: If customer training is necessary, the salesperson
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Q75: Before implementing a solution, the salesperson should
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