Salespeople should avoid letting their complaining customers vent because it only makes matters worse.

Question

Quizplus · Accepted Answer

Complaining customers should be allowed to express their concerns and feelings, as it can help build rapport and show empathy towards their situation. It is important for salespeople to listen attentively and acknowledge their grievances before trying to provide solutions or suggest alternatives.

Salespeople Should Avoid Letting Their Complaining Customers Vent Because It