You are a member of an interprofessional safety committee that is meeting to review the results of the latest series of fire drills that were conducted at University X Healthcare system. The healthcare system did not do well! The fire department is requiring that the organization safety committee meet, complete an in-depth review of their performance and develop an action plan. Time is short. This an emergency situation and a back-up fire drill will be conducted within 2 weeks. Jolene (the head nurse on the cardiac unit) is designated as the team leader. Emotions are running high and the 'blame game' has begun!
The follow-up fire drill was a success and University X Healthcare System is in full compliance. Jolene demonstrated good negotiation skills as a leader in managing conflict. She achieved this by:
A) Assuming the role of adversary and remaining resistant to change.
B) Searching for a solution that benefited the most senior or influential team member.
C) Assuming the role of problem solver being patient flexible, and creative.
D) Searching for a solution that benefited the least influential team member.

Question

Quizplus · Accepted Answer

Jolene demonstrated good negotiation skills by assuming the role of a problem solver, being patient, flexible, and creative, which helped manage conflict effectively and led to a successful follow-up fire drill.

You Are a Member of an Interprofessional Safety Committee That