According to your book, good strategies for improving service excellence are to recognize and create moments of truth and to tell stories of exemplary behavior.

Name: According to your book, good strategies for improving service excellence are to recognize and create moments of truth and to tell stories of exemplary behavior.
Brand: Quizplus
Rating: 4.9 (45 reviews)

Question

Quizplus · Accepted Answer

It's unlikely that dissatisfied employees will lead to happy clients, but happy employees will go far beyond the job description to do a good job.

According to Your Book, Good Strategies for Improving Service Excellence