The modern concept of customer service has its roots in the …………. of the 1800s.
A) experience economy
B) agrarian economy
C) craftsman economy
D) service economy
Correct Answer:
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Q1: Customer service standards at Pestana are set
Q2: Pestana wants to to diversify its business
Q4: Well-publicized research shows that companies can increase
Q5: Today, businesses have changed dramatically because:
A) the
Q6: What are the keys to long-term profitability?
A)
Q7: In order to provide top-notch customer service,
Q8: For companies without a strong service culture,
Q9: In the Apostle model, Defectors are those
Q10: Corporate hospitality can be an effective way
Q11: In the Digital Spotlight, which company developed
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