Javier works for the only electric service provider in the western part of Massachusetts. Javier knows his customers don't have a choice in who delivers electricity to their homes, so he works hard to show his customers he is serving their interests in good faith. He communicates frequently, listens to customer concerns, and works with them to achieve shared desired outcomes. Javier is practicing ______________.
A) Public consent
B) Status conferral
C) Community-based problem solving
D) Advocacy

Question

Quizplus · Accepted Answer

Javier's actions of communicating frequently, listening to customer concerns, and working with them to achieve shared desired outcomes are indicative of community-based problem solving. This approach involves collaborating with the community (in this case, the customers) to identify and address issues, which is exactly what Javier is doing.

Javier Works for the Only Electric Service Provider in the Western