Jane Burns Needed Help

Jane Burns needed help. Her insurance company's rapid growth was necessitating making some changes, but what changes? Should she add to the existing system? Buy a new system? She was given the responsibility of analyzing the company's information system and deciding what the company should do. She was confused and needed help in making the correct decision.
-According to the decision-making process, the first step Jane should take would be to:

A) Analyze alternative solutions.
B) Identify decision criteria.
C) Implement the chosen alternative.
D) Identify the problem.