At the start of the chapter, who gave the following quote: "If anyone said we were the radio business, it wouldn't be someone from our company. We're not in the business of providing news and information. We're not in the business of providing well-researched music. We're simply in the business of selling our customers' products."?

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Lowry Mays, as the former CEO of Clear Channel, made this statement to emphasize the company's focus on advertising and sales rather than the content of the broadcasts themselves.

At the Start of the Chapter, Who Gave the Following