Which of the following statements is false about the quality management process?
A) Quality management is a long-term process.
B) Communication is primarily top-down.
C) Quality management is customer focused.
D) Managers can create a climate of high work involvement.

Question

Quizplus · Accepted Answer

Quality management involves communication across all levels of an organization, not just top-down. Effective quality management requires feedback loops and communication channels that allow for bottom-up, top-down, and horizontal communication to ensure quality standards are met and maintained.

Which of the Following Statements Is False About the Quality