Quality management research has shown which of the following results?
A) Continuous improvement efforts increase process efficiency and reduce costs.
B) Quality can attract new customers and increase the retention of old ones.
C) Some quality management efforts produced poor results because managers did not target improvements to areas with the greatest long-term positive effect on profits.
D) All answers are correct.

Question

Quizplus · Accepted Answer

All the statements A, B, and C are correct in the context of quality management research. Continuous improvement efforts do lead to increased process efficiency and cost reduction. Quality is a significant factor in attracting new customers and retaining existing ones. Moreover, it's true that some quality management efforts have not been successful because they were not directed towards areas that would have the most significant long-term positive impact on profits.

Quality Management Research Has Shown Which of the Following Results