A sales team needs to complete time-consuming paperwork as part of its job. The team would rather make sales contacts during the time it takes to complete the paperwork. The sales manager has decided that, whenever the sales team meets its weekly quota, the team can delegate its paperwork to the clerical staff. This manager is using
A) Punishment.
B) Positive reinforcement.
C) Negative reinforcement.
D) Extinction.

Question

Quizplus · Accepted Answer

Negative reinforcement involves the removal of an unpleasant task or responsibility as a reward for desired behavior, in this case, meeting the sales quota results in the removal of the paperwork task.

A Sales Team Needs to Complete Time-Consuming Paperwork as Part