Whenever customers praise a department store clerk for excellent service, the store manager puts the clerk's name on a board in the employee lounge as a form of recognition. The store manager is using
A) Punishment.
B) Positive reinforcement.
C) Negative reinforcement.
D) Extinction.

Question

Quizplus · Accepted Answer

The store manager is using positive reinforcement by recognizing and rewarding the clerk's excellent service with public acknowledgment, which encourages the continuation of such behavior.

Whenever Customers Praise a Department Store Clerk for Excellent Service