Question 1

All of the following are models of organizational effectiveness except:

Accepted Answer

The correct term is "Competing Values Framework," not "Competing Process Approach." The other options are recognized models of organizational effectiveness.

Question 2

For the goals model to be effective, what must be the conditions of the goals?

Accepted Answer

Goals must be identifiable, meaning they can be clearly defined and recognized, and measurable, meaning their achievement can be assessed using specific criteria or metrics. This combination ensures that goals are concrete and progress towards them can be tracked.

Question 3

Which of the following approaches to evaluating an organization's effectiveness would be inappropriate for a local cable company, if it is the only game in town?

Accepted Answer

The system resource model focuses on the ability to acquire resources, which is less relevant for a monopoly like a local cable company with no competition.

Question 4

Which of the following approaches to organizational effectiveness would be used in the assessment of an organization's outputs?

Accepted Answer

The Goals model focuses on the achievement of specific objectives, which are often output-related, making it the approach used to assess an organization's effectiveness based on its outputs.

Question 5

Which of the following approaches to organizational effectiveness would be used in the assessment of an organization's inputs?

Accepted Answer

The System Resource Model focuses on the inputs an organization uses to maintain its operations, including the acquisition of resources from the environment. This approach assesses organizational effectiveness based on the organization's ability to secure necessary resources.

Question 6

The resource based view (RBV) suggests that organizations can gain a substantial competitive advantage if they can garner critical resources and exploit them profitably. Which of the following is not one of those resources?

Accepted Answer

The resource-based view (RBV) identifies several characteristics that resources must have to provide a firm with a competitive advantage, including being valuable, rare, inimitable (not easily replicated), and non-substitutable. "Resolvability" is not recognized as a characteristic of competitive resources in the RBV framework.

Question 7

The prime beneficiary for the commercial XYZ Fitness Club would be which of the following constituencies?

Accepted Answer

Owners are the prime beneficiaries of a commercial fitness club's success, as they directly benefit from the club's profitability and growth.

Question 8

Two NFL franchises achieved their primary goal of reaching the Super Bowl in a given year. It cost Team A $40 million and Team B $20 million. Which of these two teams would be considered more effective?

Accepted Answer

Effectiveness is about achieving the primary goal, which both teams did by reaching the Super Bowl. The cost involved does not affect their effectiveness in achieving this goal.

Question 9

One of the criticisms of which particular approach in evaluating organizational effectiveness is that the approach is not as objective as it may seem?

Accepted Answer

The Goals model is criticized for not being as objective as it may seem because the identification and measurement of organizational goals can be highly subjective, depending on who is defining and evaluating these goals.

Question 10

Which of the following models would be inappropriate for evaluating "third sector" organizations?

Accepted Answer

The answer of Which of the following models would be...

Question 11

Which approach suggests that the effective organization is one in which the units and the members work well together?

Accepted Answer

The process approach suggests that the effective organization is one in which the units and the members work well together, focusing on the processes and interactions within the organization to achieve its goals.

Question 12

The model that most closely relates to the total-quality management (TQM) approach is which of the following?

Accepted Answer

The Process model most closely relates to the total-quality management (TQM) approach because TQM focuses on continuous improvement in all operations, which aligns with the process model's emphasis on the importance of processes in achieving outcomes.

Question 13

One of the criticisms of which particular approach in evaluating organizational effectiveness is that it tends to produce internal structures that are identical?

Accepted Answer

The Process Model of evaluating organizational effectiveness tends to produce internal structures that are identical because it focuses on the internal processes and routines of an organization, leading to a standardization of practices and structures across similar organizations.

Question 14

Which of the following constituencies would be the prime beneficiary of a professional sport franchise?

Accepted Answer

Owners of a professional sports franchise often stand to benefit significantly from the success and operations of the team, including profits from ticket sales, merchandise, broadcasting rights, and sponsorships.

Question 15

Multiple perspectives exist on organizational effectiveness. According to Zammuto (1984), all of the following are organizational perspectives except:

Accepted Answer

The answer of Multiple perspectives exist on organizational effectiveness. According...

Question 16

Which of the following views holds that the constituency that is most important changes over time?

Accepted Answer

The evolutionary view suggests that the most important constituency can change over time as societies and environments evolve.

Question 17

Quinn and Rohrbaugh (1983) proposed four models of effectiveness. Which of the following is not one of those proposed models?

Accepted Answer

Quinn and Rohrbaugh (1983) proposed the Competing Values Framework which includes Open System, Internal Process, Human Relations, and Rational Goal models. The Closed System model is not part of their framework.

Question 18

The competing values approach to organizational effectiveness comprises all of the following dimensions except:

Accepted Answer

The competing values approach includes flexibility vs. stability, means vs. ends, and internal vs. external dimensions. "Open vs. closed" is not a dimension within this framework.

Question 19

Bayle and Madella (2002) identified six dimensions of performance of national sport organizations.All of the following are examples except:

Accepted Answer

The six dimensions identified by Bayle and Madella are Institutional, Social-internal, Economic-financial, Promotional, Sport, and Social-external. "Financial" is not listed as a separate dimension.

Question 20

O'Rourke and Chelladurai (2006) assessed the effectiveness of the NCAA. They found that to be effective, the NCAA must uphold and enforce activities with six dimensions. Each of the following is one of those dimensions except:

Accepted Answer

The answer of O'Rourke and Chelladurai (2006) assessed the effectiveness...

Quiz 16: Organizational Effectiveness