The concept ______________________________________ means that as long as a service meets or exceeds customers' expectations, the service is deemed to be of quality.
Correct Answer:
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Q37: Quality as value refers to the optimal
Q38: The _ and _ of service failures
Q39: The physical surroundings of sport stadiums and
Q40: In relation to a fitness club, _
Q41: The dimension in the quality of sport
Q42: _ include the home team, the opposing
Q43: In reference to quality in campus recreation,
Q44: _ are important as the basis for
Q45: In _, each client is simultaneously a
Q47: Failure to satisfy customers happens because of
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