Failure to satisfy customers happens because of five _______________________ in the process of assessing what the customer desires and what is delivered, including what the customer expected and what he or she perceived the service to be.

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The Answer of Failure to satisfy customers happens because of five _______________________ in the process of assessing what the customer desires and what is delivered, including what the customer expected and what he or she perceived the service to be.

Failure to Satisfy Customers Happens Because of Five _______________________ in the Process