In Herzberg's work on the two-factor theory, respondents were asked to recall times in which they felt satisfied or dissatisfied. This approach is known as:

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Herzberg's two-factor theory utilized the critical incident method, where respondents were asked to recall specific instances when they felt exceptionally good or bad about their job, to identify factors leading to job satisfaction and dissatisfaction.

In Herzberg's Work on the Two-Factor Theory, Respondents Were Asked