Which conflict resolution behavior entails playing down the differences between the two sides while emphasizing common interests?
A) documenting
B) perspective taking
C) smoothing
D) reaching out
E) focusing on interests rather than positions

Question

Quizplus · Accepted Answer

Smoothing is a conflict resolution behavior that involves playing down the differences between the two sides while emphasizing common interests. This approach is often used when the relationship between the two sides is important and maintaining harmony is crucial. The other options do not refer to this specific behavior.

Which Conflict Resolution Behavior Entails Playing Down the Differences Between