Question 1

The first step in the integrative framework for the implementation of task redesign is
A) diagnosis of the work system and context.
B) recognition of a need for a change.
C) go/no-go decision.
D) cost-benefit analysis of proposed changes.
E) selection of task redesign as a potential intervention.

Accepted Answer

Recognition of a need for a change is the first step in the integrative framework for the implementation of task redesign, as it initiates the process by identifying issues or opportunities for improvement.

Question 2

Which of the following keys to successful organization change management would help a manager reduce the spread of rumors regarding a change?
A) Start small
B) Secure top management support
C) Foster open communication
D) Encourage participation
E) Take a holistic view

Accepted Answer

Foster open communication would help the manager reduce the spread of rumors regarding a change. By being transparent and communicating openly with employees about the change, the manager can address any concerns or misinformation that may be fueling rumors. This can help to mitigate the spread of rumors and create a more positive environment for managing the change.

Question 3

The system-wide application of behavioral science knowledge to the planned development and reinforcement of organizational strategies, structures, and processes for improving organizational effectiveness is called
A) change agency.
B) process change.
C) transition management.
D) organization development.
E) none of these

Accepted Answer

The system-wide application of behavioral science knowledge to the planned development and reinforcement of organizational strategies, structures, and processes for improving organizational effectiveness is called organization development.

Question 4

Which of the following does NOT tend to be true of Millennials?
A) they celebrate diversity
B) they are group oriented
C) they are optimistic
D) they want everyone to be treated the same
E) they understand technology quickly

Accepted Answer

Millennials tend to value diversity and inclusivity, which means they appreciate and celebrate differences rather than wanting everyone to be treated the same.

Question 5

The process of systematically planning, organizing, and implementing change, from the disassembly of the current state to the realization of a fully functional future state within an organization, is called
A) unfreezing.
B) transition management.
C) refreezing.
D) change agency.
E) organizational design.

Accepted Answer

The process described in the question is known as transition management, which involves planning, organizing, and implementing change within an organization. Unfreezing refers to the process of preparing individuals for change, refreezing refers to the process of stabilizing the new state after change has been implemented, change agency refers to an individual or group responsible for driving change, and organizational design refers to the process of structuring an organization to accomplish its goals. Therefore, option B is the most appropriate answer.

Question 6

How many steps are in Lewin's Process Model of change?
A) 1
B) 2
C) 3
D) 4
E) 5

Accepted Answer

Lewin's Process Model of change consists of three steps: unfreezing, changing, and refreezing.

Question 7

The third step in Lewin's Process Model of change is
A) refreezing.
B) unfreezing.
C) change itself.
D) planning.
E) observing.

Accepted Answer

The third step in Lewin's Process Model of change is refreezing, which involves establishing the change as a new habit or standard and solidifying the changes made in the previous step (change itself). Refreezing ensures that the new behavior or process becomes a permanent part of the organizational culture and is sustained over time. Therefore, choice A is the correct answer.

Question 8

In the continuous change process model, the person responsible for managing the change effort is called a(n)
A) transition manager.
B) change agent.
C) ombudsman.
D) modification mogul.
E) evolution emissary.

Accepted Answer

The person responsible for managing the change effort in the continuous change process model is called a change agent. A change agent is an individual or team responsible for facilitating the change process and ensuring that it is successful. They are responsible for identifying the need for change, developing a plan for implementing the change, communicating the plan to stakeholders, and managing the process of change itself. The change agent must be knowledgeable and skilled in change management techniques and possess strong leadership and communication skills.

Question 9

The second step in Lewin's Process Model of change is
A) refreezing.
B) unfreezing.
C) change itself.
D) planning.
E) observing.

Accepted Answer

The second step in Lewin's Process Model of change is "change itself," following the first step of "unfreezing" and preceding the final step of "refreezing." This model conceptualizes the process of change as involving three stages: preparing for change, implementing the change, and solidifying the new state as the norm.

Question 10

The specific intention of organization development must be to improve organization effectiveness.This point excludes changes that
A) merely seek to reduce costs.
B) merely imitate what others have done.
C) sound good in theory but don't work in practice.
D) do not bring about increased dividends for shareholders.
E) none of these

Accepted Answer

The answer of The specific intention of organization development must...

Question 11

Organization development involves attempts to plan organization changes, which excludes _________ initiatives.
A) spontaneous
B) premeditated
C) strategic
D) ineffective
E) none of these

Accepted Answer

Spontaneous initiatives are not planned or organized, so they do not fall under the scope of organization development, which is a deliberate and systematic effort to improve the effectiveness of an organization. The other options (B, C, D) are all types of planned initiatives that organization development may involve.

Question 12

Which generation is characterized byliving at home with few responsibilities, experimenting with life, and putting off marriage, childbearing, home purchases, and other adult responsibilities?
A) Generation X
B) Millennials
C) Generation Y
D) Generation Z
E) Baby Boomers

Accepted Answer

Millennials are often characterized as delaying traditional adult responsibilities such as marriage, childbearing, and home ownership. They also tend to have a longer period of exploration and experimentation in their early adulthood, which may lead to living at home with few responsibilities.

Question 13

Which of the following is a system-wide organization development involving a major restructuring of the organization or institution of new programs?
A) process change
B) transition management
C) change agent
D) structural change
E) strategic initiative

Accepted Answer

Structural change is a system-wide organization development involving a major restructuring of the organization or institution of new programs. The other options do not entail this level of overhaul in the organization. Process change involves making improvements to specific processes within the organization. Transition management deals with the management of people during a change. A change agent is an individual or group responsible for implementing change within an organization. Strategic initiative involves a plan of action designed to achieve a long-term goal or objective.

Question 14

In Lewin's Process Model of change, the process by which new behaviors are made relatively permanent and resistant to further change is called
A) refreezing.
B) unfreezing.
C) congealing.
D) annealing.
E) dissolving.

Accepted Answer

Refreezing is the process in Lewin's Process Model of change by which new behaviors are made relatively permanent and resistant to further change. This occurs after the initial step of unfreezing, in which individuals or organizations break away from old patterns or ways of doing things. Once the new behavior or approach has been implemented, refreezing ensures that it becomes a consistent part of the individual or organizational culture. Therefore, option A is the correct answer.

Question 15

Which generation is characterized bya distinct and separate life stage in between adolescence and adulthood in which young people jump from job to job and relationship to relationship?
A) Generation X
B) Millennials
C) Generation Y
D) Generation Z
E) Baby Boomers

Accepted Answer

The life stage described in the question is often referred to as "emerging adulthood" and is typically associated with the Millennial generation, born between 1981 and 1996. This generation came of age during a time of economic and social instability, which has contributed to their tendency to switch jobs and relationships frequently as they navigate their way towards adulthood.

Question 16

Each of the following is a reason to secure top management support for a change except
A) to reduce fear of obsolescence.
B) to head off problems of power.
C) to avoid problems of control.
D) to keep key managers informed.
E) to get the dominant coalition on the side of change.

Accepted Answer

Reducing fear of obsolescence is more about addressing concerns at the operational or employee level rather than a direct reason for securing top management support. Top management support is crucial for addressing power dynamics, control issues, ensuring key managers are informed, and aligning the dominant coalition with the change initiative.

Question 17

On the job, which of the following is generally NOT true of Millennials?
A) they prefer positive reinforcement
B) they prefer not to work in teams
C) they like clear job assignments
D) they want flexibility in how to do their jobs
E) they want to be treated as individuals

Accepted Answer

According to research, millennials actually prefer working in teams as they value collaboration and teamwork.

Question 18

In Lewin's Process Model of change, the process by which people become aware of the need for change is called
A) refreezing.
B) unfreezing.
C) congealing.
D) annealing.
E) dissolving.

Accepted Answer

Lewin's Process Model of change consists of three main stages: unfreezing, changing, and refreezing. The first stage, unfreezing, is where individuals or organizations become aware of the need for change and are willing to let go of old behaviors or practices. Therefore, the process by which people become aware of the need for change is called unfreezing.

Question 19

Who is often acknowledged after a change effort?
A) People who were hired once the change began.
B) People who were hired only after the change had ended.
C) People who worked hardest to speed up the change.
D) People who quickly grasped new work assignments.
E) People who tried to stop it.

Accepted Answer

The answer of Who is often acknowledged after a change...

Question 20

The third step in the integrative framework for the implementation of task redesign is
A) diagnosis of the work system and context.
B) recognition of a need for a change.
C) go/no-go decision.
D) cost-benefit analysis of proposed changes.
E) selection of task redesign as a potential intervention.

Accepted Answer

The third step in the integrative framework for the implementation of task redesign is the go/no-go decision. However, before making this decision, it is important to have completed the diagnosis of the work system and context in order to fully understand the potential impact and feasibility of the proposed changes. Therefore, the correct answer is A, diagnosis of the work system and context.

Quiz 16: Organization Change and Change Management

The first step in the integrative framework for the implementation of task redesign is

Which of the following keys to successful organization change management would help a manager reduce the spread of rumors regarding a change?

The system-wide application of behavioral science knowledge to the planned development and reinforcement of organizational strategies, structures, and processes for improving organizational effectiveness is called

Which of the following does NOT tend to be true of Millennials?

The process of systematically planning, organizing, and implementing change, from the disassembly of the current state to the realization of a fully functional future state within an organization, is called

How many steps are in Lewin's Process Model of change?

The third step in Lewin's Process Model of change is

In the continuous change process model, the person responsible for managing the change effort is called a(n)

The second step in Lewin's Process Model of change is

The specific intention of organization development must be to improve organization effectiveness.This point excludes changes that

Organization development involves attempts to plan organization changes, which excludes _________ initiatives.

Which generation is characterized byliving at home with few responsibilities, experimenting with life, and putting off marriage, childbearing, home purchases, and other adult responsibilities?

Which of the following is a system-wide organization development involving a major restructuring of the organization or institution of new programs?

In Lewin's Process Model of change, the process by which new behaviors are made relatively permanent and resistant to further change is called

Which generation is characterized bya distinct and separate life stage in between adolescence and adulthood in which young people jump from job to job and relationship to relationship?

Each of the following is a reason to secure top management support for a change except

On the job, which of the following is generally NOT true of Millennials?

In Lewin's Process Model of change, the process by which people become aware of the need for change is called

Who is often acknowledged after a change effort?

The third step in the integrative framework for the implementation of task redesign is