When Dion was hired at a large office supply chain store,he had to memorize scripts for every possible interaction with customers and every procedure he may have to perform.Every month,a "secret shopper" comes in to his workplace to ensure all employees are following the scripts and procedures.What process has the office supply chain undergone?
A) globalization
B) commodification
C) corporatization
D) McDonaldization

Question

Quizplus · Accepted Answer

The process described in the scenario is an example of McDonaldization, which involves the standardization, efficiency, and control of processes and procedures within organizations, modeled after the fast-food industry. The memorization of scripts and procedures and the use of secret shoppers to ensure compliance are key components of McDonaldization.

When Dion Was Hired at a Large Office Supply Chain