The actual purchase of a product or a complaint about a good or service is feedback in the communications model.

Question

Quizplus · Accepted Answer

Feedback refers to the response or reaction that the receiver sends back to the sender. In the communications model, the actual purchase of a product or a complaint about a good or service can be considered as feedback, as they are responses to the message sent by the sender. Therefore, the statement is true.

The Actual Purchase of a Product or a Complaint About