An apology strategy is part of:
A) impression management
B) defense of innocence
C) crisis management
D) justification

Question

Quizplus · Accepted Answer

Apology strategies are typically employed as a part of crisis management, particularly when an individual or organization has made a mistake, caused harm, or offended others in some way. The goal of an apology strategy is to acknowledge responsibility and express remorse to help rebuild trust and repair relationships with stakeholders. While apologies may also be used as a part of impression management, this is not their primary purpose, and defense of innocence and justification are not typically associated with apology strategies.

An Apology Strategy Is Part Of