Question 1

____________________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Accepted Answer

The answer of ____________________ involves the skill of grasping both...

Question 2

Without ____________________,the communication is one-way.

Accepted Answer

The answer of Without ____________________,the communication is one-way....

Question 3

To be effective communicators,managers should:
A) Focus primarily on enhancing downward communication in the organization
B) Enhance lateral communication opportunities by encouraging teams
C) Limit use of communication technology
D) Strictly push for face-to-face communication
E) Encourage the use of multiple channels of communication

Accepted Answer

Encouraging the use of multiple channels of communication is the best choice. This ensures that information is shared through various means, making it easier for everyone to access and improve the chances of the intended message being received. It also allows managers to communicate more effectively with different groups of people who may have different communication preferences. Limiting communication technology or pushing strictly for face-to-face communication may hinder effective communication in today's digital age. Enhancing lateral communication opportunities is also important, but it is not as crucial as encouraging the use of multiple channels of communication.

Question 4

Silvia,a seasoned assembly line worker at an automobile manufacturer,wants to demonstrate to Allison,a new trainee,how her job relates to other organizational activities. This encompasses which downward communication topic?
A) Goals
B) Practices
C) Performance feedback
D) Indoctrination
E) Job instructions

Accepted Answer

The answer of Silvia,a seasoned assembly line worker at an...

Question 5

____________________ is electronic communication that allows users to see who is connected to a network and share information instantly.

Accepted Answer

The answer of ____________________ is electronic communication that allows users...

Question 6

Jay,a divisional vice president of a consumer goods manufacturer,gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?
A) Virtual communication
B) Grapevine communication
C) Lateral communication
D) Downward communication
E) Upward communication

Accepted Answer

This is an example of downward communication, where information and instructions flow from higher-level executives to lower-level employees. Jay, being a divisional vice president, is higher in the hierarchy and is communicating the company's goals to employees of lower rank.

Question 7

____________________ can be defined as the process by which information is exchanged and understood by two or more people,usually with the intent to motivate or influence behavior.

Accepted Answer

The answer of ____________________ can be defined as the process...

Question 8

Scenario - Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following EXCEPT which one?
A) Facial expressions
B) Posture and dress
C) Voice and mannerisms
D) Blushing and perspiring
E) All of these are included.

Accepted Answer

The answer of Scenario - Amy Holmes
One of the most...

Question 9

When interviewing prospective employees,Samuel,a seasoned manager,often observes hand gestures,facial expressions,and use of space to gauge individuals' personalities. These are all examples of:
A) Listening
B) Nonverbal communication
C) Empathizing
D) Direct communication
E) Nuance communication

Accepted Answer

Nonverbal communication includes body language, facial expressions, and use of space, all of which Samuel is observing to gather information about the prospective employees' personalities.

Question 10

Which of the following is the best advice for written communication that is highly important?
A) Use technology channels to distribute the message
B) Use pretentious language
C) Keep it long
D) Use jargon
E) Get a second opinion

Accepted Answer

Getting a second opinion can help ensure that the message is clear, concise, and effective. It also allows for any potential errors or misunderstandings to be caught and corrected before the communication is sent. The other options, such as using technology channels, pretentious language, long messages, or jargon can actually hinder effective communication and lead to confusion or misinterpretation.

Question 11

Scenario - Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Amy believes that successful managers solicit and respond to upward communication.Information that can be expected with upward communication includes all of the following EXCEPT which one?
A) Procedures and practices
B) Suggestions for improvement
C) Financial and accounting information
D) Performance reports
E) All of these are included

Accepted Answer

The answer of Scenario - Amy Holmes
One of the most...

Question 12

Ron,a new associate at Barkley and Sons,is working to cultivate personal relationships with individuals outside of his department,in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?
A) Informal channel of communication
B) Personal communication network
C) Organizational grapevine
D) Focus group
E) Career pathway team

Accepted Answer

Ron is cultivating personal relationships outside of his department with the hope of using them for professional success in the future. This is an example of a personal communication network, where individuals cultivate personal relationships with others to leverage for professional gain. An informal channel of communication is an unplanned and unofficial way that communication occurs, while the organizational grapevine is the informal communication network within a company. A focus group is a specific type of research method, and a career pathway team is typically focused on developing career paths within a company.

Question 13

Will explains to his boss that his computer has a virus,and needs to be scanned and cleaned. This is an example of which topic of upward communication?
A) Problems and exceptions
B) Suggestions for improvement
C) Performance reports
D) Grievances and disputes
E) Financial and accounting information

Accepted Answer

The communication is regarding a problem with the computer, which falls under the category of problems and exceptions.

Question 14

To translate the symbols used in a message for the purpose of interpreting its meaning is called ____________________.

Accepted Answer

The answer of To translate the symbols used in a...

Question 15

The ____________________ is the tangible formulation of the idea that is sent to the receiver.

Accepted Answer

The answer of The ____________________ is the tangible formulation of...

Question 16

____________________ messages are typically ambiguous,concern novel events,and impose great potential for misunderstanding.

Accepted Answer

The answer of ____________________ messages are typically ambiguous,concern novel events,and...

Question 17

The amount of information that can be transmitted during a communication episode is known as ____________________.

Accepted Answer

The answer of The amount of information that can be...

Question 18

____________________ refers to messages sent through human actions and behaviors rather than through words.

Accepted Answer

The answer of ____________________ refers to messages sent through human...

Question 19

Scenario - Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-In selecting the best channel for complex communication,Amy suggests to select the richest channel possible.Characteristics that Amy suggests a manager should recognize include all of these EXCEPT which one?
A) The channel's ability to handle multiple cues simultaneously
B) The ability to facilitate rapid two-way feedback
C) The ability to establish a personal focus for the communication
D) The ability to clarify and rapidly reduce communication stereotyping
E) All of these are valid characteristics of channel richness

Accepted Answer

The ability to clarify and rapidly reduce communication stereotyping is not a characteristic that Amy suggests a manager should recognize when selecting the best channel for complex communication. However, the other characteristics listed (ability to handle multiple cues, facilitate two-way feedback, and establish a personal focus) are all valid according to Amy's suggestion.

Question 20

To ____________________ a message is to select the symbols used to compose a message.

Accepted Answer

The answer of To ____________________ a message is to select...

Quiz 13: Managing Communication

____________________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Without ____________________,the communication is one-way.

To be effective communicators,managers should:

Silvia,a seasoned assembly line worker at an automobile manufacturer,wants to demonstrate to Allison,a new trainee,how her job relates to other organizational activities. This encompasses which downward communication topic?

____________________ is electronic communication that allows users to see who is connected to a network and share information instantly.

Jay,a divisional vice president of a consumer goods manufacturer,gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

____________________ can be defined as the process by which information is exchanged and understood by two or more people,usually with the intent to motivate or influence behavior.

When interviewing prospective employees,Samuel,a seasoned manager,often observes hand gestures,facial expressions,and use of space to gauge individuals' personalities. These are all examples of:

Which of the following is the best advice for written communication that is highly important?

Ron,a new associate at Barkley and Sons,is working to cultivate personal relationships with individuals outside of his department,in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Will explains to his boss that his computer has a virus,and needs to be scanned and cleaned. This is an example of which topic of upward communication?