Question 1

Which of the following refers to the amount of resources used to achieve an organization's goal?
A) Effectiveness
B) Synergy
C) Performance
D) Efficiency
E) Management

Accepted Answer

Efficiency refers to the amount of resources used to achieve an organization's goal. Effectiveness refers to the extent to which goals are achieved, synergy refers to the combined effort of individuals or groups to achieve a common goal, performance refers to the overall achievement of goals, and management refers to the process of planning, organizing, leading, and controlling resources to achieve organizational goals.

Question 2

_____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.
A) Planning
B) Resource allocation
C) Controlling
D) Organizing
E) Efficiency

Accepted Answer

Controlling is the management function concerned with monitoring activities, correcting deviations from desired outcomes, and making necessary changes to keep the organization on track toward its goals. Planning involves determining goals and objectives, Resource allocation involves distributing resources, Organizing involves arranging resources and tasks, and Efficiency involves achieving the highest possible output with the lowest input.

Question 3

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:
A) information processing.
B) efficiency.
C) effectiveness.
D) structure.
E) goal-setting.

Accepted Answer

Jessica's superior customer service led to a positive outcome, which demonstrates organizational effectiveness in meeting its goals and objectives.

Question 4

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:
A) performance.
B) efficiency.
C) effectiveness.
D) structure.
E) goal-setting.

Accepted Answer

Efficiency in an organizational context refers to how well resources (time, effort, etc.) are used to achieve a goal. Stefan's high scan rate indicates he is able to process customers' purchases more quickly than others, which is a direct measure of his efficiency in utilizing time and effort to accomplish the task of checking out customers.

Question 5

Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his:
A) conceptual skills.
B) technical skills.
C) human skills.
D) controlling skills.
E) interpersonal skills.

Accepted Answer

Juan Perez, as the President of WV Railroad, is responsible for making strategic decisions related to the organization's environmental impact, complying with government regulations and competing in the industry. These issues require a high level of abstraction and critical thinking, which are primary characteristics of conceptual skills. Therefore, Juan will need to rely primarily on his conceptual skills to address these challenges effectively.

Question 6

A social entity that is goal directed and deliberately structured is referred to as a(n):
A) organization.
B) management.
C) employee.
D) student.
E) task.

Accepted Answer

An organization is a social entity that has specific goals and is structured in a deliberate manner to achieve those goals. Management and employees are both part of an organization, but they do not define the organization itself. Students and tasks are not necessarily inherently goal-directed or structured in the same deliberate way as an organization.

Question 7

Monitoring activities and making corrections are part of:
A) organizing.
B) planning.
C) leading.
D) staffing.
E) controlling.

Accepted Answer

Monitoring activities and making corrections are part of the controlling function of management, which involves measuring performance, comparing it to established standards, and making adjustments as needed to ensure the organization's goals are being achieved efficiently and effectively.

Question 8

Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function?
A) Controlling
B) Leading
C) Organizing
D) Planning
E) Delegating

Accepted Answer

Controlling is the process of monitoring and evaluating progress towards goals and taking corrective action as needed. In the 2008 financial crisis, many banks and other financial institutions failed to adequately control their risks, leading to large losses and the collapse of the financial system.

Question 9

_____ are most important at the top management level.
A) Conceptual skills
B) Human skills
C) Technical skills
D) Project skills
E) All of these

Accepted Answer

Conceptual skills, or the ability to think broadly and strategically, are the most important at the top management level. While human and technical skills are still valuable, top management must be able to see the big picture, make strategic decisions, and communicate effectively with all levels of the organization. Project skills, while important for specific initiatives, are not as critical for top management.

Question 10

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?
A) Staffing
B) Leading
C) Organizing
D) Controlling
E) Planning

Accepted Answer

Troy is performing the controlling function, which involves monitoring and measuring performance against goals and taking corrective action as needed.

Question 11

By definition, an organization is considered _____ because it is made up of two or more people.
A) efficient
B) a social entity
C) effective
D) goal-directed
E) deliberately structured

Accepted Answer

An organization is considered a social entity because it is made up of two or more people who interact with each other to achieve a common goal. The other options may also be applicable to an organization, but they do not address the fundamental characteristic of being a social entity.

Question 12

According to the text, what are the skills used by managers when performing the four functions of management?
A) Conceptual, interpersonal, and organizational
B) Functional, problem-solving, and technical
C) Analytical, interpersonal, and financial
D) Conceptual, human, and technical
E) Communication, strategic, and innovative

Accepted Answer

The text states that the skills used by managers when performing the four functions of management are conceptual, human, and technical, which is the description given for choice D.

Question 13

Conceptual, human, and technical skills are important to which managerial level?
A) Top managers
B) Middle managers
C) First-line managers
D) Non managers
E) All of these

Accepted Answer

Conceptual, human, and technical skills are important for all managerial levels regardless of their position in the hierarchy. Top managers need these skills to provide direction and strategy, middle managers to coordinate and communicate between different levels, and first-line managers to oversee daily operations and motivate employees. Even non-managers can benefit from developing these skills to effectively collaborate with coworkers and be a strong contributor to the organization.

Question 14

A manager's _____ skill is demonstrated in the way a manager relates to other people.
A) conceptual
B) human
C) technical
D) leading
E) controlling

Accepted Answer

The human skill involves a manager's ability to communicate, work with, understand, and motivate individuals and groups. It is crucial in the success of managers since they are responsible for leading and working with a team towards achieving organizational goals.

Question 15

The degree to which an organization achieves a stated goal refers to:
A) effectiveness.
B) synergy.
C) conceptual skill.
D) efficiency.
E) human skill.

Accepted Answer

Effectiveness is the extent to which an organization accomplishes its stated goals, indicating its success in achieving its intended outcomes. Synergy refers to the combined action or cooperation of individuals or groups to achieve a greater result than the sum of individual efforts. Conceptual skill is the ability to think creatively and strategically about abstract and complex situations, while efficiency refers to the degree to which an organization minimizes waste and maximizes productivity. Human skill is the ability to work effectively with others.

Question 16

_____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts.
A) Human
B) Resource allocation
C) Conceptual
D) Negotiation
E) Technical

Accepted Answer

Conceptual skills refer to the ability to understand complex issues and see the organization as a whole system. This requires the ability to analyze and think critically about the relationships and interactions among different parts of the organization. This skill is particularly important for senior leaders and executives who need to make strategic decisions and shape the organization's direction. The other skills listed are important as well, but they do not specifically relate to the cognitive ability to see the organization as a whole.

Question 17

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of _____.
A) bribery
B) organizing
C) technical skills
D) leading
E) controlling

Accepted Answer

Amanda Rowley is engaging in the management function of leading by recognizing the employees' outstanding performance and presenting them with a plaque and a check. Leading involves inspiring and guiding employees towards the achievement of organizational goals.

Question 18

Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill?
A) Organizing
B) Technical
C) Human
D) Conceptual
E) Delegation

Accepted Answer

The type of analysis described in the question involves conceptual skills, which include the ability to think creatively and understand how different factors and variables relate to each other in a broader context. This skill is important for managers to have in order to make strategic decisions and lead their organizations towards success.

Question 19

For a widget manufacturing company, worker-hours per widget is a measure of:
A) organizational effectiveness.
B) organizational performance.
C) organizational efficiency.
D) organizational structure.
E) none of these.

Accepted Answer

Worker-hours per widget is a measure of the organization's efficiency in utilizing its resources to produce widgets. It indicates how much time and labor is required to produce each widget, and a lower worker-hours per widget ratio represents higher efficiency in production. Therefore, it is not a measure of effectiveness or performance, but rather efficiency.

Question 20

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of:
A) planning.
B) technical skills.
C) organizing.
D) controlling.
E) conceptual skills.

Accepted Answer

Conducting phone surveys to gather information about service and quality is an example of the controlling function of management. This function involves measuring performance, comparing it with goals, and taking corrective action as needed. By using surveys, Tool Techies, Inc. is monitoring and evaluating the quality of their service to ensure it meets their standards and objectives.

Quiz 1: The World of Innovative Management

Which of the following refers to the amount of resources used to achieve an organization's goal?

_____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his:

A social entity that is goal directed and deliberately structured is referred to as a(n) :

Monitoring activities and making corrections are part of:

Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function?

_____ are most important at the top management level.

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?

By definition, an organization is considered _____ because it is made up of two or more people.

According to the text, what are the skills used by managers when performing the four functions of management?

Conceptual, human, and technical skills are important to which managerial level?

A manager's _____ skill is demonstrated in the way a manager relates to other people.

The degree to which an organization achieves a stated goal refers to:

_____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts.

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of _____.

Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill?

For a widget manufacturing company, worker-hours per widget is a measure of:

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of: