Elements of TQM include:
A) employee detachment.
B) focus on profits.
C) benchmarking.
D) accidental improvement.
E) all of these.

Question

Quizplus · Accepted Answer

TQM includes benchmarking, which is the process of comparing a company's performance metrics to industry standards or best practices. TQM also emphasizes continuous improvement, so accidental improvement (D) would be inconsistent with this principle. Employee detachment (A) is not a component of TQM because it requires fully engaged and empowered employees. Although profits are a goal of TQM, they are not the primary focus (B). Therefore, the best choice is C.

Elements of TQM Include